Refund policy

Return & Refund Policy

At Twenty Shades Studio, every wig is handcrafted and customized specifically for each client. Due to the personalized nature of our products, please review our policy carefully before placing your order.

Custom Wig Orders

All custom wig sales are final. Because each unit is made to your requested specifications, we do not accept returns, exchanges, or offer refunds on custom wigs.

Ready-to-Wear Wigs

Ready-to-wear wigs are also final sale. We do not accept returns or exchanges once an order has been shipped.

Order Cancellations

Orders may only be canceled within 24 hours of purchase, provided production has not begun. Once work has started, orders cannot be canceled or refunded.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim and work with you to provide an appropriate resolution if the error was on our part.

Customization Accuracy

Customers are responsible for reviewing all order details before submitting their custom wig form. Twenty Shades Studio is not responsible for incorrect selections made by the customer, including but not limited to color, length, density, texture, cap size, or styling preferences.

Refused or Returned Packages

Packages refused by the customer or returned due to an incorrect or undeliverable address provided by the customer are not eligible for a refund. Additional shipping fees may apply to resend the package.

Contact Us

If you have any questions regarding your order or our policies, please contact us before placing your order. We are committed to providing exceptional customer service and a luxury experience from start to finish.